Privacy, cookies & legal information

Our commitment

We aim to handle personal information lawfully, fairly and securely in accordance with applicable UK data-protection law.

Information we collect

• Name and contact details
• Booking and enquiry information
• Riding history or requirements you choose to provide
• Messages and communications sent to us
• Basic technical information generated by the web server

Feedback & reviews

If you submit rider feedback, we collect the display name, email address, experience details, optional rating and the comments you provide. Your email address is used for administration or verification and is not published. We only publish feedback where publication consent has been recorded. You can ask us to remove published feedback.

How we use your data

• Respond to enquiries and manage bookings
• Check practical, insurance and eligibility requirements
• Communicate important information about your experience
• Maintain business and legal records where required

Who we share data with

Information is shared only where necessary, for example with payment, insurance, professional-adviser or IT service providers, or where disclosure is legally required.

Cookies & browser storage

The current website does not load advertising or analytics cookies by default. It uses browser storage only to remember that you have dismissed the cookie notice. If analytics or other non-essential services are added later, this notice should be updated before they are enabled.

How we protect data

Reasonable technical and organisational measures are used to protect information from unauthorised access, loss or misuse. No internet service can be guaranteed completely secure.

Your rights

Depending on the circumstances, UK data-protection law may give you rights of access, correction, erasure, restriction, objection and data portability. You may also have the right to complain to the Information Commissioner’s Office.

Retention

Personal information is kept only as long as reasonably needed for the enquiry, booking, legal, tax, insurance or record-keeping purpose for which it was collected.

Contact us

Questions about privacy can be sent to gc@gacook.com or raised by phone on 07432 088740.